Contact

How to contact NAS Mail

The contact route for NAS Mail is email. Send editorial questions, corrections and other relevant enquiries to info@nas-mail.com. If your message concerns a published guide, including the page title or address will help the NAS Mail Editors understand which material you mean.

NAS Mail covers the everyday mechanics of keeping business email moving for accountants, bookkeepers and finance teams, including follow-ups, customer enquiries, shared inbox habits and handovers. Messages that identify a practical problem with that guidance are particularly useful because they give us something specific to review.

Messages we welcome

Readers can contact us with questions about published material, suggestions for clearer explanations and factual corrections. We also welcome source information where it is relevant to a claim in an article, as well as copyright or takedown notices concerning material published on the site.

Press and partnership enquiries may be sent to the same address, along with questions about advertising or sponsorship. Sending a commercial proposal does not guarantee coverage or influence what our editorial material says. NAS Mail does not accept payment for editorial coverage, and advertising should remain distinguishable from editorial guidance.

What to include in your message

A clear subject and enough context make an enquiry easier to assess. For a question or correction, identify the relevant article and the specific passage, process or claim you mean. If the issue concerns a workflow example, explain what appears unclear or inaccurate rather than simply saying that you disagree with the page.

Where you are providing source information, include enough detail for us to identify the source and understand how it relates to the article. For copyright or takedown requests, identify the exact page and material concerned, explain the basis of the request and provide a reliable way for us to reply. Do not send passwords, client records, confidential financial information or other sensitive material that is unnecessary for the enquiry.

What to expect after contacting us

We aim to respond to editorial queries within five working days. This is an aim rather than a guaranteed service level. Some messages can be answered quickly, while a factual correction, source question or rights notice may require us to check the published material and supporting information before responding.

A reply may ask for clarification where the original message does not identify the issue precisely enough to investigate. We cannot promise to adopt every suggestion, publish every proposed topic or agree with every requested change, but relevant messages should be considered on their substance.

Corrections, takedowns and copyright notices

If a credible factual error is reported, our approach is to examine the relevant passage and the information supporting the correction. Where a correction is warranted, the aim is to update the material rather than knowingly leave inaccurate information in place. Time-sensitive information may also need revision when the underlying service, feature or official guidance changes.

A takedown or copyright notice should identify the material at issue and explain the rights or other basis relied upon. We will consider the information supplied and may request clarification. Sending a notice does not by itself establish that removal is required, because the circumstances and the relevant material may need to be checked first.

What NAS Mail cannot do

NAS Mail publishes general guidance about email, inbox workflow and customer communication. We cannot provide individual accounting, tax, legal, financial or other professional advice, and an email exchange with the site does not create a professional advisory relationship. Questions requiring advice about a particular client's finances or legal obligations should be directed to an appropriately qualified source.

We also cannot provide technical support, account assistance, billing help, repairs or customer service for third-party products or services that may be mentioned in guides. If a software account is inaccessible, a service is malfunctioning or a product needs support, contact the organisation responsible for that product or service.

Privacy of your message

When you email us, we receive the email address you use and the information you choose to put in your message. That information is used to understand the enquiry, respond to it and handle appropriate follow-up. Keep the message limited to information that is reasonably necessary for those purposes.

For more information about website and contact information, read the Privacy Policy. If your message itself concerns privacy, make that clear in the subject or opening paragraph so the nature of the request can be identified.

Contact FAQ

How quickly will NAS Mail reply?

We aim to respond to editorial queries within five working days. More complicated corrections, source questions or rights notices can require additional checking, so this timeframe is not a guarantee.

Can I report an error in an article?

Yes. Email the article title or page address, identify the statement you believe is wrong and provide supporting information where possible. A precise correction request is easier to investigate.

Can I suggest a subject for NAS Mail to cover?

Yes. Suggestions about email follow-up, customer enquiry handling, shared inbox workflow and related communication processes are welcome. A suggestion does not guarantee that an article will be commissioned or published.

Can I ask for advice about a particular client?

NAS Mail cannot provide individual professional advice about a client's accounting, tax, legal or financial position. Our material addresses general communication and inbox workflow rather than regulated professional decisions.

Can you help with software mentioned in a guide?

We can consider a factual question about what an article says, but we cannot provide customer support for third-party software or services. Account, billing and technical problems should go to the relevant provider.

Where should advertising or partnership enquiries go?

Send them to info@nas-mail.com with a clear explanation of the proposal. Commercial enquiries are considered separately from editorial decisions and do not guarantee editorial coverage.